Visimage 2.6 FAQ - Revision history

Johno: Johno moved page Vital Soft Wiki:Visimage 2.6 FAQ to Visimage 2.6 FAQ without leaving a redirect

2023-06-05T16:23:39Z

Johno moved page Vital Soft Wiki:Visimage 2.6 FAQ to Visimage 2.6 FAQ without leaving a redirect

Johno: Johno moved page Visimage FAQ to Vital Soft Wiki:Visimage 2.6 FAQ without leaving a redirect: Old, obsolete, FAQ from version 2.6.

2023-06-05T16:21:00Z

Johno moved page Visimage FAQ to Vital Soft Wiki:Visimage 2.6 FAQ without leaving a redirect: Old, obsolete, FAQ from version 2.6.

>Jeremyb: /* Invalid msg in Tracing Window */

2014-01-24T21:10:52Z

‎Invalid msg in Tracing Window

>Jeremyb at 21:06, 24 January 2014

2014-01-24T21:06:30Z

>Jeremyb at 01:15, 14 December 2013

2013-12-14T01:15:43Z

>Jeremyb at 01:14, 14 December 2013

2013-12-14T01:14:51Z

>Jeremyb: /* Office 2003, 2007 and 2010 Support */

2013-12-09T23:48:55Z

‎Office 2003, 2007 and 2010 Support

>Jeremyb: /* Upgrading to Spectrum 10.5 or later. */

2013-12-09T21:29:37Z

‎Upgrading to Spectrum 10.5 or later.

>Jeremyb at 21:28, 9 December 2013

2013-12-09T21:28:22Z

>Jeremyb: /* Do I need the listener job to be running when I stream batch jobs? */

2013-12-09T21:25:15Z

‎Do I need the listener job to be running when I stream batch jobs?

← Older revision		Revision as of 21:10, 24 January 2014
Line 374:		Line 374:

	:Solution 2b : Login to the HPUX host as the askplus user, stop the listener, enter unset IFS and then start the listener.		:Solution 2b : Login to the HPUX host as the askplus user, stop the listener, enter unset IFS and then start the listener.
		+
		+	<pre>
		+
		+	# Login as the askplus user with Putty / Reflection
		+
		+	# End the Listener
		+	/ASKPLUS/kill_vsrvtcp -stop_all
		+
		+	# Unset the IFS variable
		+	unset IFS
		+
		+	# Start the Listener
		+	/ASKPLUS/vsrvtcp -a > /dev/null
		+	</pre>

@@ Line 322: / Line 322: @@
 Invalid msg showing up in the tracing window of Visimage can be caused by a Buffer overflow or invalid ascii characters from environment variables on a HPUX host.
 Example 1: MANPATH environment variable contains strange characters as the last path entry and an Invalid msg immidiately follows.
-Solution 1 : Append MANPATH=SHORT to the /ASKPLUS/vsrvtcp.ini profile block that contains the default settings.
+:Solution 1 : Append MANPATH=SHORT to the /ASKPLUS/vsrvtcp.ini profile block that contains the default settings.
 Example 2: IFS environment variable exists when typically it is only a shell variable.
-Solution 2a : Modify the UC4 job that starts the listener to contain unset IFS prior to the launch of the listener.
+:Solution 2a : Modify the UC4 job that starts the listener to contain unset IFS prior to the launch of the listener.  This file is located in:  /sbin/init.d/vsrvtcp.  Look at page 54 in [installation and config manual].
-Solution 2b : Login to the HPUX host as the askplus user, stop the listener, enter unset IFS and then start the listener.
+:Solution 2b : Login to the HPUX host as the askplus user, stop the listener, enter unset IFS and then start the listener.

← Older revision		Revision as of 01:15, 14 December 2013
Line 262:		Line 262:
	==Visimage displays a write access error when editing a profile==		==Visimage displays a write access error when editing a profile==

		+	[[File:Visimage-write-access-error.png]]

	This error is caused by having VisiPass open while editing Visimage profiles. Close VisiPass and try again.		This error is caused by having VisiPass open while editing Visimage profiles. Close VisiPass and try again.

← Older revision		Revision as of 01:14, 14 December 2013
Line 258:		Line 258:

	Visimage will display gibberish in the drop down list boxes when setting up a profile while biometric scanner software is installed on some machines. The work around is to first uninstall the biometric software, setup the desired Visimage profiles and then re-install the biometric software.		Visimage will display gibberish in the drop down list boxes when setting up a profile while biometric scanner software is installed on some machines. The work around is to first uninstall the biometric software, setup the desired Visimage profiles and then re-install the biometric software.
		+
		+
		+	==Visimage displays a write access error when editing a profile==
		+
		+
		+	This error is caused by having VisiPass open while editing Visimage profiles. Close VisiPass and try again.

@@ Line 280: / Line 280: @@
 ===Office 2003, 2007 and 2010 Support===
-Excel (XML) files created by Visimage are compatible with Office 2003 and 2007. The new option in Visimage is called 'XML Excel Worksheet(.xls)'.
+Excel (XML) files created by Visimage are compatible with Office 2003, 2007 and 2010. The new option in Visimage is called 'XML Excel Worksheet(.xls)'.
 In AskPlus and batch jobs, use the 'XWB' option with the SAVE command OUT statement.
@@ Line 290: / Line 290: @@
 </pre>
 * Requires AskPlus E.8.0.4 or higher.
 ===Excel 2003/2007 can't open .wk1 and .slk files===

← Older revision	Revision as of 16:23, 5 June 2023
(No difference)

← Older revision	Revision as of 16:21, 5 June 2023
(No difference)

← Older revision		Revision as of 21:29, 9 December 2013
Line 258:		Line 258:

	Visimage will display gibberish in the drop down list boxes when setting up a profile while biometric scanner software is installed on some machines. The work around is to first uninstall the biometric software, setup the desired Visimage profiles and then re-install the biometric software.		Visimage will display gibberish in the drop down list boxes when setting up a profile while biometric scanner software is installed on some machines. The work around is to first uninstall the biometric software, setup the desired Visimage profiles and then re-install the biometric software.
−
−
−	~~==Upgrading to Spectrum 10.5 or later.==~~
−
−	~~Customers moving to Spectrum 10.5 or later must install AskPlus Version E.8.2.3 or later.~~
−
−	~~AskPlus can be downloaded from our [http://www.vital-soft.com/product-downloads/ downloads page].~~
−
−	~~For more information on how to install AskPlus, please refer to the Visimage and AskPlus Installation & Configuration Guide. This can be downloaded in PDF form on the downloads page as well.~~
−
−	~~If immediate assistance is needed, please contact our support staff at support@vital-soft.com or 1-800-848-2576 ext 21 .~~

@@ Line 237: / Line 237: @@
 Visimage does not allow you to type a long path name when saving files. However, as long as you use the Browse button to select the appropriate directory, Visimage will save the context to whatever directory you choose. Context names are limited to 8 characters.
@@ Line 261: / Line 244: @@
 Another possible cause is a missing font file. By default, Visimage uses MS Line Draw for the Report Designer screen and for List and Report output. If you do not have this font installed, copy it from another computer, or change the default font used by Visimage.
@@ Line 292: / Line 269: @@
 If immediate assistance is needed, please contact our support staff at support@vital-soft.com or 1-800-848-2576 ext 21 .

← Older revision		Revision as of 21:25, 9 December 2013
Line 194:		Line 194:

	A special version of the host installation is provided for sites that use private volumes. Sites with private volumes should use the command file VINSTPV.PUB.SYS (provided on the supplied DDS) instead of VINSTALL.PUB.SYS. In some cases it may be necessary to perform the installation from the system console in order to have the required capabilities.		A special version of the host installation is provided for sites that use private volumes. Sites with private volumes should use the command file VINSTPV.PUB.SYS (provided on the supplied DDS) instead of VINSTALL.PUB.SYS. In some cases it may be necessary to perform the installation from the system console in order to have the required capabilities.
−
−
−	~~==Do I need the listener job to be running when I stream batch jobs?==~~
−
−	Possibly yes. If the RUN command for AskPlus uses the "-Ausername" option in the INFO parameter, then the listener job MUST be running. The "-Ausername" option tells AskPlus to use the same environment as that configured for the specified username. Visimage 2.2.8 and higher always generates this syntax when creating batch jobs to ensure that the job will have the same environment as the interactive user that created it.