Difference between revisions of "Common Errors When Starting Server"

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(Created page with "=== Errors When Starting Server === == VsrvTcp Listener service not started on the host == This error message is usually following by a second message that includes more det...")
 
 
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=== Errors When Starting Server ===
+
= Errors When Starting Server =
  
 
== VsrvTcp Listener service not started on the host ==
 
== VsrvTcp Listener service not started on the host ==
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Possible causes:
 
Possible causes:
 
* The VsrvTcp listener is not running.  
 
* The VsrvTcp listener is not running.  
**To verify, run the following command on the server:
+
:*To verify, run the following command on the server:
{{{
 
 
   $ps -ef | grep vsrvtcp
 
   $ps -ef | grep vsrvtcp
 
   root    1436088      1  0 09:30 pts/0    00:00:00 ./vsrvtcp -a
 
   root    1436088      1  0 09:30 pts/0    00:00:00 ./vsrvtcp -a
 
   root    1436089 1436088  0 09:30 pts/0    00:00:00 ./vsrvtcp -a
 
   root    1436089 1436088  0 09:30 pts/0    00:00:00 ./vsrvtcp -a
}}}
 
 
* Invalid IP address.
 
* Invalid IP address.
 
* Invalid port number.  
 
* Invalid port number.  
**To verify the default port used by VsrvTcp, issue the following command on the server:
+
:*To verify the default port used by VsrvTcp, issue the following command on the server:
{{{
 
 
   $grep askplus /etc/services
 
   $grep askplus /etc/services
 
   askplus        29500/tcp    # vsrvTCP listener
 
   askplus        29500/tcp    # vsrvTCP listener
}}}
+
:*The port can also be specified when starting VsrvTcp using the -n parm
** The port can also be specified when starting VsrvTcp using the -n parm
 
{{{
 
 
   /ASKPLUS/vsrvtcp -a -n29500
 
   /ASKPLUS/vsrvtcp -a -n29500
}}}
+
*Invalid sTunnel configuration.
 +
:*When the 2nd part of the error is "No connection could be made because the target machine actively refused it." it usually indicates an invalid sTunnel setup.
 +
:*Fiserv SaaS clients are required to use sTunnel with Visimage3.  Configuration instructions can be found [[Visimage3 Setup for Fiserv Online Clients | here]].
 +
 
 +
== A password expiration date is required for user: username ==
 +
*If password aging has been configured, all users must have a valid password expiration date.
 +
** Check the vsrvtcp.ini file on the server to verify that the "PasswordExpDate" key exists.
 +
*This error can also occur if an invalid username is specified.
 +
**Check that the username has been entered correctly.
 +
 
 +
==Invalid user name: username==
 +
*Check that the username has been entered correctly.
 +
**Note: When password aging is required, an invalid username generates the error that a password expiration date is required.
 +
 
 +
==Error no login specified for user: username==
 +
*Check the vsrvtcp.ini file on the server to verify that the "login" key exists.
 +
*This error also occurs when "!live" or "!eom" is missing from a connection that required additional info. See [[Visimage3 Setup for Fiserv Online Clients]].
 +
 
 +
==Specified Key is not a valid size for this algorithm.==
 +
*This error sometimes occurs when creating a New Connection.
 +
**The error can be resolved by Enabling/Disabling Batch Access for the connection.

Latest revision as of 18:15, 5 June 2023

Errors When Starting Server

VsrvTcp Listener service not started on the host

This error message is usually following by a second message that includes more details about why the connection failed.

Possible causes:

  • The VsrvTcp listener is not running.
  • To verify, run the following command on the server:
 $ps -ef | grep vsrvtcp
 root     1436088       1  0 09:30 pts/0    00:00:00 ./vsrvtcp -a
 root     1436089 1436088  0 09:30 pts/0    00:00:00 ./vsrvtcp -a
  • Invalid IP address.
  • Invalid port number.
  • To verify the default port used by VsrvTcp, issue the following command on the server:
 $grep askplus /etc/services
 askplus        29500/tcp    # vsrvTCP listener
  • The port can also be specified when starting VsrvTcp using the -n parm
 /ASKPLUS/vsrvtcp -a -n29500
  • Invalid sTunnel configuration.
  • When the 2nd part of the error is "No connection could be made because the target machine actively refused it." it usually indicates an invalid sTunnel setup.
  • Fiserv SaaS clients are required to use sTunnel with Visimage3. Configuration instructions can be found here.

A password expiration date is required for user: username

  • If password aging has been configured, all users must have a valid password expiration date.
    • Check the vsrvtcp.ini file on the server to verify that the "PasswordExpDate" key exists.
  • This error can also occur if an invalid username is specified.
    • Check that the username has been entered correctly.

Invalid user name: username

  • Check that the username has been entered correctly.
    • Note: When password aging is required, an invalid username generates the error that a password expiration date is required.

Error no login specified for user: username

  • Check the vsrvtcp.ini file on the server to verify that the "login" key exists.
  • This error also occurs when "!live" or "!eom" is missing from a connection that required additional info. See Visimage3 Setup for Fiserv Online Clients.

Specified Key is not a valid size for this algorithm.

  • This error sometimes occurs when creating a New Connection.
    • The error can be resolved by Enabling/Disabling Batch Access for the connection.