Difference between revisions of "Vital Signs FAQ"
>Jeremyb |
>Manager |
||
| Line 7: | Line 7: | ||
| − | ==Changing the FTP Credentials== | + | ==Changing the Windows FTP Credentials== |
If the FTP login credentials for the Windows server are modified, the FTP_USER and | If the FTP login credentials for the Windows server are modified, the FTP_USER and | ||
FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini | FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini | ||
| − | == | + | ==UC4 - RPC Listener Error== |
| − | + | UC4 stdlist Errors : | |
| − | + | ||
| + | Error xmlrpc exception | ||
| + | Serious error occurred while processing. | ||
| + | Failed to reload : data\mbrshln\Load_Qvd_MBR_SHARE_LOAN VSPID : VS_1394 | ||
| + | (238, 'Connection timed out') | ||
| + | |||
| + | Solution: | ||
| + | *Verify that the Python Listener is running on the Windows machine, look for a process named python.exe *32 | ||
| + | *Verify that VS_HOSTIP in /ASKPLUS/vsdata/vitalsigns.ini is the correct IP for the Windows host | ||
| + | |||
Revision as of 23:30, 14 September 2012
Contents
Overview
The Vital Signs frequently asked questions page covers all of the top issues that clients have experienced and had resolved. If there is a question that is not covered please contact support@vital-soft.com for immediate assistance.
Changing the Windows Server IP Address
If you need to change the Windows Server IP address, make sure to update the VS_HOSTIP in the /ASKPLUS/vsdata/vitalsigns.ini. If this the VS_HOSTIP is not updated, the following nightly extract will abbend with an FTP connection failure.
Changing the Windows FTP Credentials
If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini
UC4 - RPC Listener Error
UC4 stdlist Errors :
Error xmlrpc exception Serious error occurred while processing. Failed to reload : data\mbrshln\Load_Qvd_MBR_SHARE_LOAN VSPID : VS_1394 (238, 'Connection timed out')
Solution:
- Verify that the Python Listener is running on the Windows machine, look for a process named python.exe *32
- Verify that VS_HOSTIP in /ASKPLUS/vsdata/vitalsigns.ini is the correct IP for the Windows host
Changing the FTP Credentials
If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini
Changing the FTP Credentials
If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini
Changing the FTP Credentials
If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini
Changing the FTP Credentials
If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini
