Vital Signs FAQ

Overview

The Vital Signs frequently asked questions page covers all of the top issues that clients have experienced and had resolved. If there is a question that is not covered please contact support@vital-soft.com for immediate assistance.

Document Distribution Errors

GetExcelWorkbookObj

Error:

 GetExcelWorkbookObj - Opening Workbook: C:\vitalsigns\YOURCU\data\config\Report_Def.xls Error: Microsoft Excel cannot access the file 'C:\vitalsigns\YOURCU\data\config\Report_Def.xls'.

Solution:

On Windows server 2008 x64 running Office 2010 - Create the following folders as an Administrator

  C:\Windows\SysWOW64\config\systemprofile\Desktop
  C:\Windows\System32\config\systemprofile\Desktop

Changing the Windows Server IP Address

If you need to change the Windows Server IP address, make sure to update the VS_HOSTIP in the /ASKPLUS/vsdata/vitalsigns.ini. If the VS_HOSTIP is not updated, the following nightly extract will abbend with an FTP connection failure.

FTP_USER=vitalsigns
FTP_PASSWD=pswd
FTP_PORT=30600
VS_PID=`VS_$$`
VS_HOSTIP=111.222.333.444
VS_HOSTPORT=30601
VS_PATH=/vitalsigns/CU1
VS_WORKPATH=/var/summit/spectrum/LIVE

Changing the Windows FTP Credentials

If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini

UC4 stdlist Errors

RPC Listener Error

Stdlist Errors :

   Error xmlrpc exception
   Serious error occurred while processing.
   Failed to reload : data\mbrshln\Load_Qvd_MBR_SHARE_LOAN VSPID : VS_1394
   (238, 'Connection timed out')

Resolution:

• Verify that the Python Listener is running on the Windows machine, look for a process named python.exe *32
• Verify that VS_HOSTIP in /ASKPLUS/vsdata/vitalsigns.ini is the correct IP for the Windows host

undefined macro VSMBR-CALC-LN-CR

Stdlist Errors:

 xeq #TMPNAME, QUIET, IF (%VSMBR-CALC-LN-CR = 1)
 undefined macro VSMBR-CALC-LN-CR
 Fatal error
   /VSJOBS/JVSLOAD_MBRSHLN 
   - ASKPLUS Error occured.
     o Could not create all of the extract files.
 logout
 

Reason:

• Bad permissions on files in /ASKPLUS/vsdata/jobs

Resolution:

• All files in /ASKPLUS/vsdata/jobs with 600 permissions should be chmoded to 644 except for vsftp and vsreload which should be 755

Data change segmented library does not exist, or is not executable

Stdlist Errors:

 /VSJOBS/JVSLOAD_HIST 
   - Data change segmented library does not exist, or is not executible.
     o The user exit file datachng.sl (so) is required.
 Logout

Reason:

• /ASKPLUS/vsdata/datachng.sl (.so for Itanium) is either missing or does not have the proper permissions

Resolution:

• chown askplus:users /ASKPLUS/vsdata/datachng.sl (.so for Itanium)
• chmod 755 /ASKPLUS/vsdata/datachng.sl (.so for Itanium)

Unsatisfied code symbol Error

   /usr/lib/hpux32/dld.so: Unsatisfied code symbol 'EVP_idea_cbc' in load module '/usr/local/lib/hpux32/libssl.so'.

Reason:

• A libcrypt.so exists in a path (usually /opt/eloquence/8.1/lib/hpux32/) within SHLIB_PATH prior to /usr/local/lib

Resolution:

• Upgrade to Vital Signs 1.5.27 or later

ImportError: No module named configobj

   Traceback (most recent call last):
  
    File "/ASKPLUS/vsdata/scripts/vsreload", line 9, in <module>
  
     from configobj import ConfigObj;
  
   ImportError: No module named configobj

Reason:

• Bad permission on python module configobj files in /usr/local/lib/python2.7/site-packages

 Example :
 -rw-r--r--   1 root       sys            119 Nov 13 08:00 README
 -rw-------   1 root       sys            312 Dec 17 18:43 configobj-4.6.0-py2.7.egg-info
 -rw-------   1 root       sys          86447 Apr 16  2009 configobj.py
 -rw-------   1 root       sys          66299 Dec 17 18:43 configobj.pyc
 drwxr-xr-x   3 root       1307          8192 Dec 17 16:55 git_remote_helpers
 -rw-------   1 root       sys          46768 Apr 13  2009 validate.py
 -rw-------   1 root       sys          47477 Dec 17 18:43 validate.pyc

Resolution:

• Fix permissions to match the following:

 -rw-r--r--   1 root       sys            119 Nov 13 08:00 README
 -rw-r--r--   1 root       sys            312 Dec 18 13:05 configobj-4.6.0-py2.7.egg-info
 -rw-r--r--   1 root       sys          86447 Apr 16  2009 configobj.py
 -rw-r--r--   1 root       sys          66299 Dec 18 13:05 configobj.pyc
 drwxr-xr-x   3 root       sys           8192 Dec 16 13:56 git_remote_helpers
 -rw-r--r--   1 root       sys          46324 Mar  1  2010 validate.py
 -rw-r--r--   1 root       sys          47477 Sep 18  2012 validate.pyc

Open in Server Macro Prompt

Depending on the Application being opened in Vital Signs via the QlikView client, you may see the following prompt :

The answer to this prompt will determine if the Application will function as designed.

Select "Allow any Macro (only for trusted documents)", check "Always use this option for documents from this QlikView Server" and click OK.

How to Reset Open in Server Macro Permissions

Open Regedit

• Windows XP
  • Click the start menu, click Run, enter regedit and press enter.

• Windows 7
  • Click the start menu, enter regedit into the search and open the regedit.exe program that is returned in the upper menu area.

Once Regedit is open, browse for

   HKEY_CURRENT_USER\Software\QlikTech\QlikView

Remove any entries, except for (Default), found in Module Checksums Blocked and Module Checksums Safe.

If during the initial Macro Prompt the Always use this option for documents from this QlikView Server was checked, you can remove this by browsing to

   HKEY_CURRENT_USER\Software\QlikTech\QlikView\Settings for QlikView Servers\Module Script System

In the right hand window, delete the individual login that was used when the incorrect Macro Selection was made.

Exit Regedit and open QlikView again, select open in server and open the document that originally prompted for the Macro Security. Choose the recommended options and click OK.

Vital Signs Applications are not Functioning

If the Vital Signs applications are not functioning properly, the first thing to check is the permissions for Macros in the Applications. In order to verify the Macro settings, open the Application and press <Shift> + <Ctrl> + <M>

The correct setting is Give System Access to Module Script. If it is set to any of the others, we recommend that you reset the Macro Security and select the correct option when prompted : Vital Signs FAQ#How to Reset Open in Server Macro Permissions

Adding a new Member Attribute

The following steps will result in a new Member level attribute available in Vital Signs

Step 1. Decide on the name for the attribute and gather the criteria

• For this example, the name will be Example Attribute and the criteria will be (MEMBER-FILE.CONTROL-FLAGS(75)=1)

Step 2. Determine what Attribute Number you wish to populate on the Mbr Attributes screen

• For this example, the NBR will be 15

Step 3. Modify the ATTRFILE

• Login to the HPUX system as the askplus user
• Edit /ASKPLUS/vsdata/custom/live/ATTRFILE

   #Example Output
   NBR__IDX__CNT__PRIMARY.TOPIC_________________INCLUDE___FIELD-NAME__________Attribute Description_________X
   1    1         SHLNTOTS.SHLNTOTS             ITOTATTR  SINGLE-SERVICE      Single Service                X
   2    1         MEMBRS.SHARE-FILE             ISHRATTR  ACCT-FUNDED         Sfx 0 Funded                  X
   3    1         MEMBRS.MEMBER-FILE            IMBRATTR  EMPLOYEE            Employee                      X
   4    2         MEMBRS.MEMBER-FILE            IMBRATTR  CHGOFF              Charged Off                   X
   5    3         MEMBRS.MEMBER-FILE            IMBRATTR  OK-TO-MAIL          OK to Mail                    X

• Add the Attribute as an Available NBR between 1 and 30.

   NBR__IDX__CNT__PRIMARY.TOPIC_________________INCLUDE___FIELD-NAME__________Attribute Description_________X
   1    1         SHLNTOTS.SHLNTOTS             ITOTATTR  SINGLE-SERVICE      Single Service                X
   2    1         MEMBRS.SHARE-FILE             ISHRATTR  ACCT-FUNDED         Sfx 0 Funded                  X
   3    1         MEMBRS.MEMBER-FILE            IMBRATTR  EMPLOYEE            Employee                      X
   4    2         MEMBRS.MEMBER-FILE            IMBRATTR  CHGOFF              Charged Off                   X
   5    3         MEMBRS.MEMBER-FILE            IMBRATTR  OK-TO-MAIL          OK to Mail                    X
   15   4         MEMBRS.MEMBER-FILE            IMBRATTR  EXAMPLE-ATTRIBUTE   Example Attribute             X
   

Step 4. Modify the Attribute Criteria file

• Since the criteria is from MEMBRS.MEMBER-FILE, the INCLUDE column will be IMBRATTR and that is the file to modify.
• Edit /ASKPLUS/vsdata/custom/live/IMBRATTR

   # Example output :
   * Calculate MEMBER-FILE Attributes:
   
   << Employee >>
   #ATTR(1)=(MEMBER-FILE.CONTROL-FLAGS(73)=1)
   
   << Charged Off >>
   #ATTR(2)=(MEMBER-FILE.CONTROL-FLAGS(34)=1 OR MEMBER-FILE.CONTROL-FLAGS(31)=1)
   
   << OK To Mail >>
   #ATTR(3)=(MEMBER-FILE.CONTROL-FLAGS(21) <> 1 AND MEMBER-FILE.CONTROL-FLAGS(24) <> 1 AND
             MEMBER-FILE.CONTROL-FLAGS(29) <> 1)
   *

• Add the new Attribute, the index of the #ATTR(N) should be unique and incremented to the next available number. This number should also match the IDX column in ATTRFILE.

   # Example output :
   * Calculate MEMBER-FILE Attributes:
   
   << Employee >>
   #ATTR(1)=(MEMBER-FILE.CONTROL-FLAGS(73)=1)
   
   << Charged Off >>
   #ATTR(2)=(MEMBER-FILE.CONTROL-FLAGS(34)=1 OR MEMBER-FILE.CONTROL-FLAGS(31)=1)
   
   << OK To Mail >>
   #ATTR(3)=(MEMBER-FILE.CONTROL-FLAGS(21) <> 1 AND MEMBER-FILE.CONTROL-FLAGS(24) <> 1 AND
             MEMBER-FILE.CONTROL-FLAGS(29) <> 1)
   
   << Example Attribute >>
   #ATTR(4)=(MEMBER-FILE.CONTROL-FLAGS(75)=1)
   *

Step 5. Review Membership_Analysis_by_ACCOUNT after the next nightly extract for the new Attribute

What Ports Should Be Open for Vital signs

Windows Server Firewall Settings

Qlikview Distribution Service - error 1067

As documented at http://community.qlikview.com/message/204779#204779 . When manually stopping/starting the QlikView Distribution Service and receiving the following error :

Distribution Services can not start Error 1067

Run the cmd.exe as Administrator and enter :

lodctr /r

Now try to start the QlikView Distribution Service

Export to XL 65k row limit

Export to XL is designed to be backwards compatible with the older .xls format. This compatibility results in rows over 65k being placed in subsequent sheets in the workbook.

How are the Analysis Status values assigned

Note: The criteria used in determining the status can be found on the HPUX server in /ASKPLUS/vsdata/custom/live/vsmacdef

For Members

Open

• VS-ACTIVE-MBR is TRUE

Dormant

• VSMBR-DORMANT is TRUE

Closed

• VS-ACTIVE-MBR is TRUE AND MEMBER-FILE.CLOSED-DATE is populated

Other

• Doesn't match into any of the prior categories

For Shares

Open

• VS-ACTIVE-SHARE is true AND VS-SH-COUNT is true

Charged Off

• VS-CHGOFF-SHARE is true

Closed

• VS-ACTIVE-SHARE is NOT true AND SHARE-FILE.CLOSED-DATE is populated

Other

• Doesn't match into any of the prior categories

For Loans

Open

• VS-ACTIVE-LOAN is TRUE AND VS-OPEN-LOAN is TRUE

Charged Off

• VS-CHGOFF-LOAN is TRUE

Closed

• VS-ACTIVE-LOAN is NOT TRUE AND LOAN-FILE.CLOSED-DATE is populated

Other

• Doesn't match into any of the prior categories

Upgraded to QlikView 11.20

Error timeout after attempt

File is: data\mbrshln\Load_Qvd_MBR_SHARE_LOAN
RunId is: VS_4095
Fri Aug 16 12:47:37 2013 Launching request for data\mbrshln\Load_Qvd_MBR_SHARE_LOAN
         Waiting for request to finish...
         Timeout is 5 minutes
         Max Attempts with no activity = 10
Fri Aug 16 12:53:37 2013 Error timeout after attempt: 11

Solution Add the following to the vitalsigns\YOURCU\data\config\vsigns_srv.ini

QV_UNICODE   "UTF-16LE"