Visimage 2.6 FAQ

Common TCP Errors

Once you have correctly installed and configured Visimage to use a TCP connection you should not have any problems starting server. If you are having trouble starting server, you should check the following:

The host listener job/service is running. You are specifying the correct IP address. You are using a valid user name. The user name must have been added to VSRVINI.

If you continue to have problems after verifying that all of these are correct, check the $STDLIST of the VSRVJOB listener. This may give you some additional clues. If you continue to have problems, contact technical support.

How to install Visimage to a network server

Start the installation in the normal way. Use the directory browse button to locate and specify a network drive. You must have write access to this drive. The installation will then provide you with three options.

==Error installing Visimage, DLL too old" The main Visimage installation was written using the latest version of Microsofts Visual Basic. Consequently, it requires recent versions of Microsofts own Windows DLL files. If you get an error message for a specific DLL file when you insert the CD, take one of the following steps to resolve the error.

COPY the DLL from the CD. The Visimage Installation CD contains newer versions of the Microsoft DLLs. Copying the DLL from the CD will allow you to run the installation program successfully. It is possible that a DLL in the WINDOWS\SYSTEM directory cannot be updated, because it is already in use. If this is the case, copy the DLL from the CD into some other location on your C drive. Then reboot in DOS mode and copy the DLL from your C drive into the WINDOWS\SYSTEM directory.

Install Visimage without using the main Installation program. To install Visimage without running the main installation program, run X:\DISK1\SETUP.EXE Where X: is the appropriate drive letter for your CD drive.