Vital Signs FAQ

Overview

The Vital Signs frequently asked questions page covers all of the top issues that clients have experienced and had resolved. If there is a question that is not covered please contact support@vital-soft.com for immediate assistance.

Changing the Windows Server IP Address

If you need to change the Windows Server IP address, make sure to update the VS_HOSTIP in the /ASKPLUS/vsdata/vitalsigns.ini. If this the VS_HOSTIP is not updated, the following nightly extract will abbend with an FTP connection failure.

Changing the FTP Credentials

If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini