Common Errors When Starting Server

Errors When Starting Server

VsrvTcp Listener service not started on the host

This error message is usually following by a second message that includes more details about why the connection failed.

Possible causes:

• The VsrvTcp listener is not running.

• To verify, run the following command on the server:

 $ps -ef | grep vsrvtcp
 root     1436088       1  0 09:30 pts/0    00:00:00 ./vsrvtcp -a
 root     1436089 1436088  0 09:30 pts/0    00:00:00 ./vsrvtcp -a

• Invalid IP address.
• Invalid port number.

• To verify the default port used by VsrvTcp, issue the following command on the server:

 $grep askplus /etc/services
 askplus        29500/tcp    # vsrvTCP listener

• The port can also be specified when starting VsrvTcp using the -n parm

 /ASKPLUS/vsrvtcp -a -n29500

• Invalid sTunnel configuration.

• When the 2nd part of the error is "No connection could be made because the target machine actively refused it." it usually indicates an invalid sTunnel setup.
• Fiserv SaaS clients are required to use sTunnel with Visimage3. Configuration instructions can be found here.

A password expiration date is required for user: username

• If password aging has been configured, all users must have a valid password expiration date.
  • Check the vsrvtcp.ini file on the server to verify that the "PasswordExpDate" key exists.
• This error can also occur if an invalid username is specified.
  • Check that the username has been entered correctly.

Invalid user name: username

• Check that the username has been entered correctly.
  • Note: When password aging is required, an invalid username generates the error that a password expiration date is required.

Error no login specified for user: username

• Check the vsrvtcp.ini file on the server to verify that the "login" key exists.
• This error also occurs when "!live" or "!eom" is missing from a connection that required additional info. See Visimage3 Setup for Fiserv Online Clients.