Difference between revisions of "Vital Signs FAQ"

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(UC4 - RPC Listener Error)
Line 20: Line 20:
 
     (238, 'Connection timed out')
 
     (238, 'Connection timed out')
  
Solution:
+
Resolution:
 
*Verify that the Python Listener is running on the Windows machine, look for a process named python.exe *32
 
*Verify that the Python Listener is running on the Windows machine, look for a process named python.exe *32
 
*Verify that VS_HOSTIP in /ASKPLUS/vsdata/vitalsigns.ini is the correct IP for the Windows host
 
*Verify that VS_HOSTIP in /ASKPLUS/vsdata/vitalsigns.ini is the correct IP for the Windows host
 
 
  
 
==Changing the FTP Credentials==
 
==Changing the FTP Credentials==

Revision as of 23:31, 14 September 2012

Overview

The Vital Signs frequently asked questions page covers all of the top issues that clients have experienced and had resolved. If there is a question that is not covered please contact support@vital-soft.com for immediate assistance.


Changing the Windows Server IP Address

If you need to change the Windows Server IP address, make sure to update the VS_HOSTIP in the /ASKPLUS/vsdata/vitalsigns.ini. If this the VS_HOSTIP is not updated, the following nightly extract will abbend with an FTP connection failure.


Changing the Windows FTP Credentials

If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini


UC4 - RPC Listener Error

UC4 stdlist Errors :

   Error xmlrpc exception
   Serious error occurred while processing.
   Failed to reload : data\mbrshln\Load_Qvd_MBR_SHARE_LOAN VSPID : VS_1394
   (238, 'Connection timed out')

Resolution:

  • Verify that the Python Listener is running on the Windows machine, look for a process named python.exe *32
  • Verify that VS_HOSTIP in /ASKPLUS/vsdata/vitalsigns.ini is the correct IP for the Windows host

Changing the FTP Credentials

If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini


Changing the FTP Credentials

If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini


Changing the FTP Credentials

If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini


Changing the FTP Credentials

If the FTP login credentials for the Windows server are modified, the FTP_USER and FTP_PASSWD should be updated in /ASKPLUS/vsdata/vitalsigns.ini